Benbet Privacy Policy — Your Data, Our Responsibility

Providing services on Benbet requires collecting certain personal information. We only collect what is genuinely needed — nothing more.

Information Collected at Registration

• Full name (as it appears on your ID)
• Date of Birth (for age verification)
• Email address and mobile number
• Residential Address
• Preferred currency and language

During KYC Verification

• Copy of National ID (NID) or Passport
• Selfie or Photo
• Proof of payment method (e.g., bKash number)

Automatically Collected Information

• IP Address & Device Type
• Browser type and operating system
• Site browsing behavior and session data
• Betting & Gaming History
• Transaction Records

Benbet uses your information only for specific, legitimate purposes. Details are outlined below:

Primary Use

• Account Management: Managing registration, login, password resets, and account settings.
• Transaction Processing: Processing deposits, withdrawals, and bonuses.
• Identity Verification: To verify age and identity, and to prevent fraud.
• Customer Support: Responding to your complaints and queries.

Secondary Use

• Analyzing user behavior to improve site services.
• Delivering a customized experience based on your preferences.
• Meeting the requirements of applicable laws and regulatory authorities.
• Responsible gaming monitoring and support.

Benbet respects your privacy and follows strict policies when it comes to sharing information with third parties.

When Information Is Shared

• Payment Processor: Necessary information is shared with payment partners — including bKash, Nagad, and banks — to process transactions.
• Legal Obligations: To comply with court orders, regulatory requests, or legal investigations.
• Fraud Prevention: Limited data shared with fraud detection service providers.
• Technology Partners: Tech service providers that help operate the site — all bound by strict confidentiality agreements.

When Your Data Is Not Shared

• Advertisers or Marketing Companies
• For any commercial purpose without your consent
• To other gaming or betting companies

Benbet uses cookies on its website to enhance your experience and ensure the site functions properly.

Cookie Type

• Essential Cookies: Login sessions and security tokens cannot be disabled — they are essential for the site to function.
• Functional Cookies: Remembers language preference and timezone settings.
• Analytics Cookies: Helps us understand which parts of the site are used most.

Most cookies can be managed or deleted through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

Benbet retains your data only for as long as necessary — no longer. Different types of information are subject to separate retention policies:

As a Benbet member, you have the following rights over your own data. To exercise any of these rights, please contact our support team:

Benbet strictly does not provide services to anyone under the age of 18. We never knowingly collect personal information from minors.

If we become aware that a minor has created an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian believes their child has registered on Benbet, please contact our support team right away.

Benbet employs multiple layers of security to keep your data protected:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Regular audits conducted by external security experts.
• Encrypted Database: Stored data is also kept in encrypted form.
• Access Controls: Only authorized personnel may access information on a need-to-know basis.

That said, no system is 100% secure. In the event of a security breach, we will promptly notify affected members and take appropriate action.

Benbet may update this Privacy Policy from time to time. Changes may be prompted by:

• Compliance with New Laws or Regulations
• Launching New Services or Features
• Improving Data Protection
• Improving clarity based on member feedback

For significant changes, an email notification will be sent and a notice will be posted on the page. Continued use of the site after any changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. We're always here to help.

We aim to respond to data protection complaints within 30 days. If you are not satisfied with our response, you may file a complaint with the relevant regulatory authority.